Business-to-business e-commerce in 2018

In this interview for Lexis®PSL IP&IT, Intellectual Property and Information Technology Partner Nick Phillips looks at past and future changes in the B2B e-commerce sector and the challenges lawyers will need to look out for.

What types of arrangements are commonly seen in the B2B e-commerce sector in 2018?

With people spending time on their smart phones and tablets, B2B mobile commerce is increasingly becoming popular as business customers expect to be able to place orders from their phones or tablets rather than simply on their desktops or laptops, as was traditionally the case.

Similarly, with B2B buyers increasingly consisting of millennials, there is a greater expectation that goods and services will be more accessible (for example through B2B mobile commerce), but also that delivery will be faster and more accurate and that e-commerce platforms will generally work more quickly and more efficiently. This has also led to a recent increase in robotic process automation, which can lead to large savings both in terms of costs and efficiency as well as a number of other benefits, such as the speed of processing and delivery.

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