What to do if you have a complaint

Edwin Coe aims to provide a high-quality, cost-effective service that ensures clients’ needs and objectives are fully met. If however we have fallen short of these standards or your expectations in any way, please let us know. We are committed to resolving problems in a consultative manner. This process also enables us to identify ways in which we might improve our service to other clients.

How to make contact

In the first instance, you are encouraged to raise any dissatisfaction with the partner handling your matter. We generally find that the majority of complaints can be satisfactorily dealt with in this way.

If however you feel that raising the issue with the partner concerned is inappropriate, or if their response to you has been unsatisfactory, please contact Christopher Berry by email to chris.berry@edwincoe.com, or by letter to:

Edwin Coe LLP
2 Stone Buildings
Lincoln’s Inn

How we will handle your complaint

We will review your complaint and respond in writing within ten working days of its receipt. Our response will propose how we intend to resolve your complaint. If the proposed solution is not acceptable to you, we encourage you to continue your dialogue with Christopher Berry or the partner concerned, until the matter is resolved to your satisfaction.

If you are still not satisfied

If, after eight weeks, we are unable to resolve the matter to your satisfaction, you may wish to contact the Legal Ombudsman Service on 0300 555 0333 (calls are charged at a local rate) or by email to enquiries@legalombudsman.org.uk. If you are calling from overseas, please call +44 (0)121 245 3050.

Legal Ombudsman
PO Box 15870
B30 9EB

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